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Transcription of Melissa Doi's 9/11 call

11:42 AM EDT, August 16, 2006

Description

917 hours, 22 seconds

Sept. 11 2001

Caller: Holy Mary, mother of God.

Operator: Operator, good morning have a good day. (two operators talking to each other)

I'm on the 83rd floor! (Screaming through the two operators talking.)

Caller: Ma'am how are you doing?

Is it, is it, are they going to be able to get someone up here?

Operator Of course, Ma'am we're coming up for you.

Well there's no one here yet and the floor is completely engulfed.

We're on the floor and we can't breathe. And it's very, very, very hot.

Operator: Is, are the lights on.

Caller: The lights are on, but it's very very hot.

No, no the lights are off.

Operator: Okay, good. Now everybody stay calm. You're doing a good job.

Caller: Please.

Operator: Ma'am listen. Everybody's coming, everybody knows. Everybody knows what happened, OK?

Caller: I'm scared.

Operator: But no, they have to take time to come there you know that. They got to be very, very careful.

Caller: It's very hot.