Help Point kiosks installed in two Lexington Avenue Line stations
Help and directions are each a push of the button away for straphangers at two Lexington Avenue subway stations, where high-tech intercoms were unveiled yesterday.
The nine sleek intercom kiosks each topped with a blue beacon at the 23rd Street station and the 10 at the Brooklyn Bridge station are dubbed “Help Points” and are part of the MTA’s $600,000 pilot program to improve communication between riders and officials.
“These Help Points will make our subway system safer and easier to use,” MTA head Jay Walder said in a statement.
The intercom’s green button hooks up passengers to a station agent to request directions, and its red emergency button connects users to the MTA’s Rail Control Center, which can dispatch police or other emergency services.
Transit union officials yesterday argued that the new system is a way to replace station agents, an allegation the MTA denies.
If the six-month pilot is successful, the digital audio systems will be installed throughout the system, reportedly at a cost of about $300,000 per station.