Subway escalator and elevator repairs need faster response: report
City Comptroller John Liu Wednesday chided New York City Transit for how long repairs to critical escalator and elevator problems take.
The review looked at seven of these "Type A" defects and found that the wait for repairs ranged from less than a day up to 126 days.
"We found that NYCT needs to improve its response time" to fix the most serious defects, Liu said in the report.
Deirdre Parker, an MTA spokeswoman, said the NYCT is now putting critical repairs in separate work orders, instead of the same order as less-severe repair requests. The audit noted that there were 17 defects misclassified as Type A.
"It makes it clearly and easily identifiable and we move on it right away," Parker said of critical machine problems.
Liu's report was an update to his office's July 2010 audit that made 17 recommendations on addressing escalator and elevator repairs. NYCT implemented nearly all of the suggestions.
As of July, the agency has reduced the backlog of open repair orders to 1,139, from 5,317 in 2011. The agency expects the entire backlog to be cleared by the end of the year, according to the comptroller's audit.
"We made significant progress in addressing open defects since 2011," Parker said.
The audit also recommended that the NYCT implement a time frame for repairing less severe escalator and elevator problems, classified as Type B.
"If left uncorrected, they could worsen over time sand eventually contribute to a machine breakdown," the audit said.
NYCT responded in the report that Type B work orders as of January 2014 will be addressed within 90 days.