Letters, Week of Oct. 23, 2014

Gristedes getting better

To The Editor:
For the past six months, I have been the store manager at the Gristedes located at 71 South End Ave. in Battery Park City. I quickly realized how fortunate I was to be working in such a close-knit community with local residents who take great pride in our neighborhood.

One of the consistent complaints we have heard over the years is the need to upgrade and modernize this store. Currently, we are in the middle of making vast improvements to the store as local residents deserve a supermarket that is clean, comfortable, and inviting. It is our goal to always work toward meeting this standard for our customers.

During my time at this store, I have received many compliments about our store and employees, as well as recommendations of things we can improve. All of us at Gristedes take customer feedback very seriously. I am always grateful when a customer approaches me directly with their requests and feedback, and I hope more shoppers will feel free to do this. Indeed, if it is not for you, the customer, we are not in business.

I hope that residents of Battery Park City and Lower Manhattan who regularly shop with us continue to do so and enjoy the improvements, and those residents who have never shopped with us before or stopped, take the time to give us a chance to earn their loyalty and respect.
Bob Capano
Store manager, Gristedes (South)