![<p>Arro, designed to work with the city’s yellow cabs, promised a speedy pickup with no surge pricing. The first attempt failed; the app cancelled the trip without a message. Perhaps the cabbie found a more lucrative pickup. The second attempt was successful.</p>
<p>Driver M.D. Islam said he started using the Arro app two to three months ago. “It’s good but sometimes I accept but a few seconds [later] they decline the service. They can’t wait. They take a different cab,” he said. His opinion was that people wouldn’t wait more than five or seven minutes before picking up another cab.</p>
<p>Arro spokesman Michael Woloz said e-hails were proving “very convenient.” </p>
<p>“In Arro, you get the convenience of an e-hail and the affordability and certainty of a taxi meter that never surge prices,” he added.</p>
<p><strong>Time and cost:</strong> It took approximately 15 minutes to get a car using Arro. Woloz said the average wait time for Arro is around three minutes. It cost $11.15 including $1.85 tip. Arro provides no fare calculator but bases its fees on TLC regulations. Strangely, payment had to be made through the in-car credit card system instead of the app. Woloz said it was unusual that payment had to be made through the cab’s fare system, instead of via the app.</p>
<p>” data-id=”111134837″ data-link=”https://amnewyork.wpengine.com/wp-content/uploads/2019/10/9189_image.jpg” class=”wp-image-1.11134837″/><figcaption> Photo Credit: Cristian Salazar </figcaption></figure>
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