NYC 911 system goes down for an hour, forcing dispatchers to write down calls

NYC 911 system goes down for an hour, forcing dispatchers to write down calls
The system was back up in the late afternoon.

The system was back up in the late afternoon.

Customers visit Jack's Bait and Tackle in City Island on Friday, Sept. 5, 2014. City Living neighborhood feature on City Island.
Customers visit Jack’s Bait and Tackle in City Island on Friday, Sept. 5, 2014. City Living neighborhood feature on City Island. Photo Credit: Nina Ruggiero

The city’s 911 Computer Aided Dispatch system was down for about an hour on Monday, forcing dispatchers to manually write down the emergency calls, said an FDNY spokeswoman.

The system was up and running again by the late afternoon, she said.

The troubled dispatch system was blamed for the delayed response that resulted in two half siblings dying in a fire in Far Rockaway in April. More than 20 minutes elapsed before emergency responders made it to the burning home. 

Alison Fox