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One-stop shop in Brooklyn: NYC’s plans for new social services building near major subway hub

Mayor Eric Adams speaks announces new social services hub in Brooklyn
Mayor Eric Adams.
Credit: Ed Reed/Mayoral Photography Office.

City officials announced on Monday that a massive new building near one of Brooklyn’s busiest transit hubs will become a one-stop shop for social service programs offered to New Yorkers every day.

Mayor Eric Adams and officials from city agencies opened a new commercial building at 2440 Fulton St. at Broadway Junction in East New York. The building will house a host of Human Resources Administration (HRA) services, including Adult Protective Services, Fair Fares, Medicaid, SNAP, and the Family Independence Administration’s Cash Assistance program. 

The site at 2440 Fulton Street viewed from Van Sinderen Avenue in 2023.Photo by Susan De Vries

The 400,000-square-foot building, developed by the Leser Group, aims to make it easier for New Yorkers to apply for and access these services in person by consolidating programs that were previously located at different sites throughout Brooklyn under one roof. 

Over 1,100 HRA employees will ultimately move in as programs are phased into the building throughout the year. 

Officials did not say which programs have already opened in the building. However, many will be focused on services for residents of East New York and nearby communities. 

By the end of the year, officials said, the facility will house at least nine HRA program offices:

  • Adult Protective Services  
  • Community Alternative Systems Agency  
  • Domestic Violence Services  
  • Fair Fares  
  • Family Independence Administration– Cash Assistance  
  • FIA – SNAP
  • IDNYC 
  • Medicaid  
  • Office of Child Support Services  

“Today’s announcement brings us one step closer to making Broadway Junction a thriving hub for East Brooklyn, and the entire borough,” Adams said. “This is part of more than $300 million in investments made in the Broadway Junction area and surrounding communities that deliver on the vision I first contributed to in 2017 for East New York when I was Brooklyn borough president.”

The site was chosen as a location to streamline the programs in part because of its transit accessibility. It is a hub for the A, C, J/Z and L lines, and many bus routes stop there. The Long Island Rail Road’s East New York station is also a short walk away. 

‘Economic opportunity and equity’

About 80,000 square feet of retail space is also planned nearby, though an opening date is yet to be announced. 

“It’s a win for our city when we can leverage our position as the city’s real estate negotiator to help advance this administration’s efforts to bring economic opportunity and equity to all communities,” NYC Department of Citywide Administrative Services Commissioner Louis Molina said. 

Other economic projects are buzzing around Broadway Junction. In 2023, city and MTA officials announced $500 million for accessibility upgrades to the station, and the city Economic Development Corporation (NYCEDC) is currently overseeing a multi-million-dollar publicly-funded public realm investment to create a “safer and more welcoming area” around the station complex. 

“Recently, we awarded $1.4 million to five local organizations to establish an economic mobility network, are spearheading a $130 million public realm investment around Broadway Junction, and are activating additional spaces within the Industrial Business Zone to bolster local business growth,” NYCEDC President and CEO Andrew Kimball said.