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NYCHA releases updated app to help increase convenience for residents

Photo by Grant Lancaster

BY GRANT LANCASTER

New York City Housing Authority officials launched an updated version of their MyNYCHA app Wednesday that will allow users to get notifications about maintenance in their building, pay rent and file maintenance reports with ease.

The updated app lets users opt in to receive push or email notifications about maintenance status and outages affecting their buildings, according to a Wednesday press release from NYCHA.

Residents can use the app to view and pay their rent through the app.

Users can now create work tickets for elevator maintenance in the app, as well as letting them submit tickets for heating problems and window problems at the same time. They can also view work orders grouped by the type of repair.

“MyNYCHA is an invaluable tool for the Authority,” said NYCHA Chair Gregory Russ. “These upgrades expand functionality and improve communications, customer service, and quality of life for our residents.”

Since the app launched in 2015, nearly 95,000 users have submitted more than 1.4 million maintenance requests through the app, according to the press release. NYCHA officials estimate that the app has saved them $4.4 million.

About 564,000 New Yorkers used NYCHA public housing or Section 8 programming in 2019, according to a 2019 NYCHA fact sheet.

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