News NYC 911 system goes down for an hour, forcing dispatchers to write down calls By ALISON FOX November 3, 2014 4:38 PM Print Share fbShare Tweet Email The city’s 911 Computer Aided Dispatch system was down for about an hour on Monday, forcing dispatchers to manually write down the emergency calls, said an FDNY spokeswoman. The system was up and running again by the late afternoon, she said. The troubled dispatch system was blamed for the delayed response that resulted in two half siblings dying in a fire in Far Rockaway in April. More than 20 minutes elapsed before emergency responders made it to the burning home. By ALISON FOX Share on Facebook Share on Twitter Comments We're revamping our Comments section. Learn more and share your input.