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NYC transit: Best and worst moments in 2015, according to the Straphangers Campaign

This year, subway riders saw their fares hiked, worse service, and a record number of people cramming into trains, a riders’ advocacy group says in a new report.

On the bright side, the MTA, Gov. Cuomo, and Mayor Bill de Blasio’s administration also agreed in 2015 to spend $29 billion on the transit system over five years — which includes dollars for new subway cars, buses, and big construction projects like the Second Avenue Subway.

The Straphangers Campaign released the top 10 best and top ten worst moments for riders on Monday.

“On truly bad days, a subway and bus ride can feel like surviving the 10 plagues,” said Gene Russianoff, the staff attorney for the group, in a statement. “On good days, navigating the system is thankfully less daunting, but always challenging.”

Here are some of the lowlights for riders this year, according to the Straphangers Campaign:

Worst: Fare hike

The MTA raised the fare for a subway
Photo Credit: Getty/Andrew Burton

The MTA raised the fare for a subway and bus ride by a quarter to $2.75. The monthly MetroCard went up almost $5 to $116.50.

Worst: G train derailment

A G train derailed with 150 passengers on
Photo Credit: MTA / Marc Hermann

A G train derailed with 150 passengers on board when a tunnel wall collapsed.

Worst: Pizza Rat

A video went viral of a resourceful rat
Photo Credit: YouTube / Matt Little

A video went viral of a resourceful rat dragging up a slice of pizza from the stairs.

Worst: Subways got more crowded

Subway cars got even more cramped, with ridership
Photo Credit: Getty Images / DON EMMERT

Subway cars got even more cramped, with ridership hitting the highest levels since World War II and sparking overcrowding delays.

Worst: Access-a-Ride worker strike

Workers at an Access-a-Ride call center threatened to
Photo Credit: Flickr / MTA

Workers at an Access-a-Ride call center threatened to strike over low wages and working conditions that included bedbugs.

Best: A commitment to increased transit spending

The MTA, Gov. Cuomo, and Mayor Bill de
Photo Credit: MTA Capital Construction / Rehema Trimiew

The MTA, Gov. Cuomo, and Mayor Bill de Blasio agreed to spend $29 billion on the subway, buses, and railroads, as well as the MTA's bridges and tunnels. About $26 billion of the spending still has to be approved by a state review board.

Best: A woman becomes head of NYC Transit

The first woman was chosen to run New
Photo Credit: MTA

The first woman was chosen to run New York City Transit, which runs the city's subways and buses. Veronique Hakim was most recently in charge of New Jersey Transit, and worked for the MTA for more than 20 years.

Best: New investments at the Grand Central subway station

Real estate developer SL Green said it would
Photo Credit: VISUALIZATION: STUDIO AMD, JAMES CORNER FIELD OPERATIONS

Real estate developer SL Green said it would spend $220 million to reduce platform and mezzanine overcrowding at the Grand Central subway station, as well as to build a new public plaza, as part of a zoning agreement to build the One Vanderbilt Office Tower.

Best: New transit ideas from outside the MTA

The MTA chairman asked staffers to be more
Photo Credit: Getty Images / Spencer Platt

The MTA chairman asked staffers to be more open to new ideas from outsiders, such as a "Freedom Ticket Proposal" from the Transit Riders Council that would give commuters unlimited rail, subway, and bus trips.

Best: More select bus service

Select bus service speeds up crawling routes
Photo Credit: Flickr / MTA

Select bus service speeds up crawling routes with off-board MetroCard swipes and dedicated bus lanes. The city is shooting for 20 routes by 2017. New lines include the M86 crosstown in Manhattan, and the Q44 in Jamaica, Flushing, and the Bronx.

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