Con Edison has stopped all meter reading and smart meter installation to further protect customers and employees during the coronavirus epidemic.
“Nothing is more important than health and safety,” said Con Edison President Tim Cawley. “We want to protect everyone while providing the safe, reliable service our customers need. While many of our work activities have been put on hold, we are focusing on system infrastructure work that ensures safety and reliability.”
The utility company’s workers are essential, and crews are working around the clock to keep New York City’s power grid running and respond to any emergency that may arise.
Con Ed workers have been directed to only enter a customer’s home for emergencies, safety-related inspections and customer-requested service connections and enhancements.
All Con Ed workers carry proper identification; upon approaching a hoe, they will ask if anyone in the house is sick, and discuss how they will carry out their tasks safely. The employees have been instructed to follow the guidelines set by state and city government, and the Centers for Disease Control.
Con Edison employees who need to enter a home for one of these reasons will carry proper identification. Our workers are following U.S. Centers for Disease Control and New York State and City guidelines, including social distancing.
During the coronavirus crisis, Con Edison has ceased service shutoffs over non-payment; waived new late-payment charges and suspended fees for customers who fail to grant access to their properties. The utility company has also temporarily closed its walk-in centers across the city and Westchester County.
Customers can pay their bill online at coned.com or by phone at 888-925-5016.
Anyone who has an appointment for Con Edison service but is in quarantine, or has someone else in quarantine, should notify the company in advance by calling 800-75-CONED.