The MTA announced earlier this week that it has revamped 11 stations so far this year, with its crews conducting station repairs, deep cleanings and general upgrades.
The renovations are part of the MTA’s “Station Re-NEW-vation Program” that was launched last year and saw nine stations on the D line upgraded in 2022.
The MTA has now upgraded 20 stations, with a goal of revamping another 30 by the end of 2023. The upgrades are part of NYC Transit’s Faster, Cleaner, Safer plan that was announced in October that aims to improve customer experience.
The goal of that plan is to increase customer satisfaction by 10% by June 2024, with customers saying that cleaner stations would increase satisfaction.
The 11 stations that have been renovated this year are scattered throughout the system and include Vernon Blvd and Court Square on the 7 line; 8 Av, DeKalb Ave and Morgan Av on the L line; Delancey/Essex, Canal St. and 104 St on the J; 21St on the G; Avenue N on the F; and Canal Street on the R/W.
The stations were selected by NYC Transit’s Stations team. The work was done during weekends when the stations were out of service to minimize disruption, according to the MTA.
NYC Transit crews completed a variety of upgrades, from concrete repairs to replacing tiles along the station walls. The entire stations from the staircase to the track have also undergone a deep cleaning. In addition, workers also deep cleaned and renovated employee crew rooms.
“The Station Re-NEW-vation Program embodies NYC Transit’s goal of increasing customer satisfaction, and the results have been everything we would hope it would be,” said NYC Transit President Richard Davey in a statement. “Customers are returning to stations that feel new, hopefully inspiring some neighborhood pride, and making their commute more enjoyable.”
The revamps to the Court Sq station in Queens and the 8 Av station in Manhattan were completed this past weekend. The MTA is in the midst of completing the West 8th Street/NY Aquarium station upgrade on the F line in Brooklyn.
“All the pieces matter when you talk about delivering the best possible service for customers,” said NYC Transit Senior Vice President of Subways Demetrius Crichlow in a statement. “Normally when we talk about state of good repair, we are referring to the rails, but this program focuses on the station environment.”